And a card.
The card says "Julia, I saw your posting about the disappointing service you received from Anthropologie. Please accept the two enclosed stoppers free of charge as a token of our dedication to making your next Anthropologie experience a positive one." Handwritten, signed by the operations manager, Allison. Sure enough, two stoppers, already giftwrapped. I don't know quite how Allison connected my virtual snit with my original order, but how nice is that? They were also out of stock online and in most stores, so I'm sure it wasn't easy to find them either.
I rewrapped them and gave one to DJ's mom (the original gift) and one to his brother's wife. Of course I had to tell the story, so Allison - there were two gifts under our tree from you this Christmas.